Alguna Terms of Service
These Terms of Service (“Terms”) govern your access to and use of the Alguna platform, APIs, and related services (the “Service”) provided by Alguna Inc. (“Alguna,” “we,” “us,” or “our”). By creating an account or using the Service, you agree to these Terms. If you are using the Service on behalf of a company, you are agreeing to these Terms on its behalf.
1. Definitions
Authorized Users – Your employees and contractors you permit to use your account.
Customer Data – Any data you or your users submit into the Service.
Documentation – The online instructions and help materials we provide.
Order Form – The online checkout or account page where you select your plan and pricing.
Personal Data – Customer Data that is “personal data” under applicable privacy laws.
Service – The Alguna platform, APIs, and related online services provided by Alguna.
2. Access and Use
We grant you a limited, non-exclusive, non-transferable right to use the Service for your internal business purposes during your subscription term.
You are responsible for all activity under your accounts, including your Authorized Users, and must ensure they comply with these Terms.
You must not: (i) copy, modify, or reverse engineer the Service; (ii) resell it or provide it to others except as enabled by End-Customer features; (iii) interfere with security or performance; (iv) remove proprietary notices; or (v) use the Service to benchmark or build a competing product, except as required by law.
You agree to provide accurate information and to cooperate with us as reasonably required to provide the Service.
3. Customer Data
You own all rights to your Customer Data.
You grant us a license to host, process, and use Customer Data to provide, support, and improve the Service, including creating aggregated and anonymized data that does not identify you or your users.
We will not access your Customer Data except to provide or support the Service, comply with law, or as you expressly authorize.
We maintain industry-standard security safeguards and will notify you of any Personal Data breach without undue delay.
Upon termination or expiration of your subscription, you may export your Customer Data within 30 days. After this period, we may permanently delete your Customer Data from our systems, unless required by law to retain it.
4. Data Protection
Alguna processes Personal Data in accordance with its Privacy Policy and Data Processing Addendum.
If you are located in the EEA or UK, Alguna HQ Ltd. acts as Alguna’s representative for GDPR/UK GDPR purposes.
If Alguna transfers Personal Data outside the EEA/UK, we will ensure appropriate safeguards are in place as required by applicable law (e.g., Standard Contractual Clauses).
You are responsible for complying with applicable privacy laws in relation to your Customer Data.
We may use subprocessors to support the Service; details are provided in our Data Processing Addendum.
5. Fees and Payments (to Alguna)
Fees are as shown in your Order Form or account page. All fees are non-refundable except as expressly provided in these Terms or required by law.
Payments are due in the currency and schedule shown; late amounts may accrue interest at 1.5% per month (or the maximum allowed by law). Alguna may suspend or terminate access to the Service for overdue payments after notice.
You are responsible for taxes (other than Alguna’s income taxes).
Usage beyond plan limits will be billed as overages, calculated from system logs. If you dispute an invoice, you must notify us in writing within 30 days.
We may change our fees with at least 30 days’ notice before the start of your next renewal term.
6. Payment Requests and Collections (your end customers)
The Service may enable your accounts receivable teams to issue invoices and send payment requests to your end customers, and to connect to third-party payment processors (including Stripe and bank transfer services) (“Payment Processors”).
Alguna does not collect, receive, hold, or transmit funds and is not a payment intermediary. All payments are made directly between you and your end customers through your chosen Payment Processors.
Alguna does not provide financial, legal, accounting, or tax advice. Use of Payment Processors is at your own risk.
Any associated bank charges, card processing fees, or transfer fees are your responsibility.
Any disputes relating to payments (including chargebacks, failed transfers, or refunds) are solely between you, your end customers, and the Payment Processor. Alguna is not responsible for resolving such disputes.
7. Service Levels
We aim for 99.9% uptime each calendar month, excluding scheduled maintenance and events outside our control.
Support is available via email and Slack during UK business hours (excluding holidays).
Your sole remedy for downtime is a service credit capped at one month of fees, issued only if requested within 30 days of the incident, calculated as a prorated portion of the monthly fee for the period of unavailability.
We may occasionally make urgent changes to the Service (including security or legal compliance fixes) without advance notice.
Alguna may modify or discontinue features of the Service at any time. If we make a material change, we will provide reasonable advance notice where possible.
8. Term and Termination
Subscriptions renew automatically unless canceled through your account before the end of the current term.
Either party may terminate if the other materially breaches and does not cure within 30 days of written notice.
On termination, you may export Customer Data within 30 days; we may delete it permanently after that period. No refunds will be issued on termination, except as required by law.
We may suspend your access if (i) payment is overdue, (ii) you breach these Terms, or (iii) suspension is needed for security, legal compliance, or to prevent harm.
Sections that survive termination include Customer Data, Data Protection, Confidentiality, Intellectual Property, Third-Party Services, Fees, Indemnification, Limitation of Liability, and Governing Law.
9. Confidentiality
Non-public information one party (“Disclosing Party”) shares with the other (“Receiving Party”) must be kept confidential and used only to perform under these Terms. Each party will use at least reasonable care to protect Confidential Information and disclose it only to those who need to know for purposes of the Service.
10. Intellectual Property
We own all rights, title, and interest in and to the Service, Documentation, and our technology, including all related intellectual property rights.
You may submit feedback or suggestions regarding the Service; Alguna may use such feedback without restriction or payment, and you grant Alguna a perpetual, irrevocable, royalty-free license to do so.
11. Third-Party Services
The Service may integrate with third-party products (e.g., CRMs, accounting, payments). Any data shared with or processed by those tools is outside Alguna’s control. Alguna disclaims all liability arising from your use of third-party services.
Your use of third-party services is governed solely by your agreements with their providers.
12. Warranties and Disclaimers
We will provide the Service using reasonable skill and care.
Except as expressly stated, the Service is provided “as is,” and we disclaim all other warranties, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, and that the Service will be uninterrupted or error-free.
13. Limitation of Liability
Our total liability for all claims under these Terms will not exceed the fees you paid in the 12 months before the event giving rise to the claim.
We are not liable for any indirect, incidental, special, consequential, or exemplary damages (including lost profits, revenues, goodwill, or data), even if foreseeable or if we have been advised of the possibility.
Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded under applicable law.
14. Indemnity
You will indemnify and hold harmless Alguna and its affiliates against third-party claims arising from your Customer Data, your use of the Service in violation of law, or your Customer Product.
15. General
Assignment. You may not assign these Terms without our prior written consent, except to an affiliate or in connection with a merger or sale.
Export Compliance. You represent you are not located in a sanctioned country or on a restricted party list.
Force Majeure. Neither party is responsible for failures due to causes beyond its reasonable control (e.g., natural disasters, internet outages).
Governing Law. These Terms are governed by the laws of England and Wales, and disputes will be resolved exclusively in the courts of England and Wales.
Notices. We may send you notices by email or through the Service.
Order of Precedence. If there is a conflict, the Order Form controls, then these Terms, then the Documentation.
Survival. Sections on Customer Data, Data Protection, Confidentiality, Intellectual Property, Third-Party Services, Fees, Indemnification, Limitation of Liability, and Governing Law survive termination.
Entire Agreement. These Terms, together with the Order Form (unless otherwise agreed in a signed written agreement), are the entire agreement between you and Alguna and supersede prior understandings.
Last updated: September 2025