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Canceling Subscriptions

Alguna provides flexible options for canceling subscriptions. Choose when the cancellation takes effect and how to handle remaining balances.

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Cancellation Options

OptionDescriptionUse Case
ImmediateCancel now, end access immediatelyNon-payment, policy violations
End of PeriodCancel at current period endCustomer-requested cancellation
Specific DateCancel on a future dateContract end dates

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Cancel via Dashboard

1

Access the Subscription

  1. Navigate to the Subscription Details page for the subscription you want to cancel
  2. Click the three-dot menu (...) in the top-right corner
  3. Click End Subscription to initiate cancellation
2

Choose Cancellation Timing

Select when the cancellation should take effect:
  • Immediately: Ends the subscription right now
  • At Period End: Ends at the current billing period end
  • On Specific Date: Choose a future date
3

Configure Options

  1. Proration: Choose whether to issue credit for unused time
  2. Final Invoice: Generate a final invoice for outstanding charges
  3. Customer Notification: Send cancellation confirmation email
4

Confirm Cancellation

  1. Review the confirmation warning about unissued invoices being canceled
  2. Optionally select the checkbox to send a cancellation email
  3. Click End Subscription to finalize
  4. Click Keep Subscription to cancel and return without changes

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Proration and Credits

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When Canceling Immediately

If you cancel immediately, you can choose to issue credit for unused time: Example (canceling $99/month subscription on day 15 of 30): 
Days remaining: 15
Daily rate: $99 / 30 = $3.30
Credit amount: 15 × $3.30 = $49.50

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When Canceling at Period End

No proration is needed—the customer has already paid for the full period and will retain access until the period ends.

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Final Invoice

When canceling, you can generate a final invoice that includes:
  • Outstanding usage charges
  • Pending recurring charges
  • Credits for unused time (if prorating)

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Reactivating Canceled Subscriptions

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Before Cancellation Takes Effect

If the cancellation is scheduled for a future date:
  1. Navigate to Subscriptions → [Subscription]
  2. The subscription shows “Scheduled for cancellation” status
  3. Click Cancel the Cancellation or Reactivate
  4. The subscription returns to active status

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After Cancellation

Once a subscription has been canceled, create a new subscription for the customer:
  1. Navigate to Subscriptions
  2. Click Create Subscription
  3. Select the customer and configure the new subscription

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Tracking Cancellation Reasons

When canceling, record the reason for reporting and improvement:
ReasonDescription
Customer requestedCustomer asked to cancel
Non-paymentPayment failed repeatedly
Contract endContract term completed
Switching to competitorMoving to another vendor
Not using productCustomer not using the service
Too expensivePrice concerns
Missing featuresProduct doesn’t meet needs

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Customer Self-Service

If you’ve enabled the customer portal, customers can cancel their own subscriptions:
  1. Customer logs into their portal
  2. Navigates to their subscription
  3. Clicks Cancel Subscription
  4. Selects cancellation date and provides reason
  5. Confirms cancellation
Configure self-service cancellation settings in Settings → Customer Portal.

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Best Practices

Collect Feedback

Always ask for cancellation reasons to improve your product.

Clear Communication

Send confirmation emails with cancellation details and dates.

Honor Commitments

Allow access until the paid period ends unless policy requires otherwise.

Document Reasons

Track why customers cancel to identify patterns.

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Troubleshooting

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Cannot Cancel Subscription

  1. Check subscription status (must be active or pending)
  2. Verify you have permission to cancel
  3. Check if subscription has pending changes that must be resolved first

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Proration Not Applied

  1. Verify proration option was selected during cancellation
  2. Check organization proration settings
  3. Confirm cancellation type allows proration

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Customer Still Has Access

  1. Check if cancellation is scheduled for future date
  2. Verify your application’s access revocation logic

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Next Steps

Subscription Overview

Learn about subscription management.

Amendments

Make changes to active subscriptions.