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A dispute is a challenge a cardholder raises with their bank against a payment, also called a chargeback. Alguna records the disputes your payment provider reports and links each one to the payment it was raised on, the customer, and the invoices that payment settled. All of them appear in one list. Use it to see which payments are contested, how much is at stake, and when each response is due, without searching your provider’s dashboard customer by customer. See How Alguna Works for how payments, invoices and corrections relate, and Payments for the payment record itself. Disputes are dashboard-only. The public API has no dispute endpoints.

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Where disputes come from

Disputes are recorded for payments collected through Stripe. When Stripe opens a dispute on a payment Alguna collected, or updates it, Alguna updates its record of that dispute. Each dispute keeps the provider’s dispute ID, which links to the dispute in the provider’s dashboard. You respond to a dispute in the payment provider, for example by submitting evidence. Alguna shows the dispute and its current status.

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Statuses

The status filter also lists Accepted, Expired and Cancelled, which are closed statuses. Open and Challenged count as active disputes. The dashboard flags those on the payment and on the invoice.

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The Disputes list

Open Payments → Disputes to see every dispute. Filter the list by status. Each status filter shows how many disputes it holds. You can sort the list by Response Due or Amount. Select a dispute to open its details:
  • Summary: reason, the date it was raised, response due date, resolved date once it closes, customer, payment and invoices.
  • Provider: the provider and its dispute ID, with a link to the dispute in the provider’s dashboard.
  • Provider Events: each update received from the provider, with when it was received.
Users who can view payments can see disputes.

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Disputes on payments and invoices

  • Payments: a payment with an active dispute shows an alert icon. Its details have a Disputes section that lists each dispute raised on it, with its status, amount, reason, disputed date and response due date.
  • Invoices: a paid invoice whose payment has an active dispute shows an alert icon in the invoice list and on the invoice. The invoice’s activity timeline records each dispute event, such as a dispute opening or being won or lost.

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What a dispute changes

A dispute is a record. It does not change the payment’s status, the invoice’s status or balance, allocations, credits, refunds or revenue. If you decide to return money or correct the invoice, issue a credit note or a refund.

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FAQ

Where do I respond to a dispute? In your payment provider. Use Provider ID to open the dispute there. Alguna shows the updated status once the provider reports it. Does a lost dispute reopen the invoice? No. The invoice keeps its status. Make any correction with a credit note or a refund. Which providers report disputes? Stripe. Disputes are recorded for payments collected through a connected Stripe account. Are disputes in the public API or webhooks? No. Disputes are visible in the dashboard.